One secure place where your customers get help.
Customers open your personalised customer-service interface from a secure link or QR code, with telephone, SMS and email added when the job needs them. They can ask a question, explain a need or continue an earlier request. Your Chatterbox® answers from your approved knowledge and gives your team the context for anything that needs a person.
- Opens in the browser on any phone, tablet or computer.
- No app store, no download, no registration.
- Secure link or QR code on the places customers already look.
- Uses mobile data, not call minutes or SMS. A long conversation costs the customer far less than a phone call.
Reads & writes our 11 official spoken languages · Listens & speaks in English, isiZulu & Afrikaans
Powered by Your Chatterbox® · answers only from your approved knowledge
Different ways to reach your Chatterbox®.
The secure interface brings written conversation, voice messaging, pictures, files, audio playback and translation into one place. Your Chatterbox® uses your organisation's knowledge and rules to handle the request.
Ways to knock
- QR codeon the till slip or statement
- Secure linksent by SMS or email
- Phone callsunlock when ready
- Conversational SMSunlock when ready
- Emailunlock when ready
The passageway
- Customer-service interfaceopens from a link or QR · nothing to install
- Two-waytext, with voice notes in a Trial and live voice in a Pilot
- Sharingpictures, files, audio and translation
- Paythrough your existing channels
Languages
- Reads & writesthe 11 official spoken languages
- Listens & speaksEnglish, isiZulu and Afrikaans
Your Chatterbox
- Your knowledgeanswers only from here
- Your rules
- Conversation Memory
What you keep
- Answers givenfrom approved knowledge only
- Requests capturedwith a reference number
- Payment claims recordedyour team confirms
- What keeps coming upspot repeated needs early
Your team
- Handed overcontext attached
Telephone, SMS and email can be added when you need them.
Payments use your existing channels. Your team confirms payment.
Inside the room, at the centre, is your Chatterbox. It is the intelligence that works for you from your approved knowledge, your rules and each customer’s conversation memory.
One request. Handled.
A customer asks in the customer-service interface. Your Chatterbox answers from your approved knowledge. Conversation Memory keeps the same thread if they come back.
A resident asks about the conduct rules and reports a leaking tap. Your Chatterbox answers the first and records the second for the estate team.
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They ask
In their own words, in the customer-service interface. No app to install. Phone and SMS join later, as other doors into the same request.
Secure link or QR codeResident“Which days may contractors work on the estate? Also, the tap in the refuse area is leaking.”
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It answers from your knowledge
If the answer is in what you approved, it answers. If it is not, it does not guess. It captures the request and what should happen next.
Your approved knowledge Conduct rulesResident“Which days may contractors work on the estate? Also, the tap in the refuse area is leaking.”
Your Chatterbox®“Contractors may work on weekdays and on Saturday mornings, under the conduct rules. I have logged the leaking tap in the refuse area for the estate team.”
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It records the request
One request, with a reference number the resident can see.
Resident Reference number 9910 4238Team record · what your team sees- Reference
- 9910 4238, shown to the resident
- Request
- Contractor working days, and a leaking tap in the refuse area
- Already answered
- Contractor working days, from the conduct rules
- Next step
- Estate team to inspect the tap
- Owner
- Your estate manager
- Status
- Awaiting your team
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Your team does the work
A person on your estate team inspects the tap, then marks the request done.
Team record · what your team sees- Reference
- 9910 4238, shown to the resident
- Request
- Contractor working days, and a leaking tap in the refuse area
- Already answered
- Contractor working days, from the conduct rules
- Next step
- Estate team to inspect the tap
- Owner
- Your estate manager
- Status
- Done, marked by your estate team
Your estate team A person on your team Receives the request by email.The request is recorded. Only a person on your team marks it done.
The same request. Not three separate tickets.
Everything a customer needs, in one place.
Opens from a secure link or QR code on any phone, tablet or computer. Nothing to download or install.
- Text
- Voice notes in a Trial
- Live voice in the secure interface after a short live Pilot
- Payments through your existing channels
- Requests and updates
- A conversation that carries over
Built from your approved knowledge, your rules and Conversation Memory: the same thread across later contact and handover. If the answer is in your approved knowledge, it answers. If it is not, it captures the request and hands it to your team with the context attached.
Your knowledge. Your rules. Your Chatterbox.
Common questions
Is this an app my customers have to download?
No. The customer-service interface opens in the browser from a secure link or QR code, on any phone, tablet or computer. There is nothing to download, install or register for.
Where do customers find the link or QR code?
On the places they already look: a till slip, a levy statement, an invoice, a booking page, a reminder SMS. You choose where it appears. A printed QR code keeps working when your Chatterbox's knowledge is refreshed; it changes only if you choose to replace it, and you can revoke it at any time.
Is the customer-service interface the product?
Your Chatterbox® is the product. The customer-service interface is the secure place where customers interact with it, opened from a link or QR code. Telephone, SMS and email are other ways to reach the same Chatterbox.
See it working on your knowledge.
Start a private Preview with your public website or a small set of approved documents. Your team tests the interface before any customer sees it.